Privacy Policy

Last updated: March 2026

Ace Contracts (London) Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which legally require businesses to be transparent about their data processing activities.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

Data protection principles

Ace Contracts (London) Ltd will comply with data protection law and to do this the personal information we hold about you must be:

• Used lawfully, fairly and in a transparent manner.
• Collected only for valid purposes which we have clearly explained and not used in any way that is incompatible with those purposes.
• Relevant to the purpose we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept for as long as necessary.
• Kept securely.

Who We Are (Data Controller)

Ace Contracts (London) Ltd, Units 5 & 6 Industrial Estate, Old Church Road, East Hanningfield, Essex, CM3 8AB, United Kingdom

Email: info@acecontracts.com
Telephone: 01245 400 653

We are the “data controller,” meaning we determine the purposes and methods for processing your personal data. 

What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name
• Email address
• Telephone number
• Address or installation address
• Project details or service enquiries
• Messages submitted through contact forms

Information collected automatically:

• IP address
• Browser type & device information
• Website usage data (via cookies or analytics tools)

How We Use Your Personal Data

We use your information for the following purposes:

• To respond to your enquiries and provide quotes
• To schedule and deliver installations and services
• To manage customer accounts and communications
• To improve website performance and user experience
• For internal business administration
• For legal, regulatory, or safety purposes

Lawful Bases for Processing

Under UK GDPR, we must explain our lawful bases for using your data.
We rely on the following:

• Contract necessity — to provide quotes, fulfil installation services, manage customer relationships
• Legitimate interests — to operate and improve our business, respond to enquiries, maintain records
• Consent — for optional marketing communications
• Legal obligation — to meet accounting, tax and regulatory requirements

Cookies & Tracking Technologies

We use cookies to understand website performance and enhance your browsing experience.
Please see our Cookie Policy for full details.

How We Share Your Personal Data

We may share your data with:

• Installation teams and subcontractors (where needed to deliver services)
• Manufacturers and suppliers involved in fulfilling your order
• IT service providers (email hosting, CRM platforms, website analytics)
• Professional advisers (accountants, legal advisers)
• Regulatory authorities if legally required

We do not sell your personal data.

International Transfers

Some of our service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards, such as:

• UK-approved Standard Contractual Clauses
• Adequacy regulations
• Additional security measures

Data Retention

We retain your personal data only as long as necessary for the purposes described above, including:

• Project and installation records: up to 7 years (for accounting and legal obligations)
• Email communications: as required for business administration

Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Object to processing based on legitimate interests
• Data portability (receive data in a usable format)
• Withdraw consent for marketing at any time

To exercise your rights, contact us at info@acecontracts.com.

How We Protect Your Data

We use a combination of technical and organisational measures to safeguard your information, including:

• Secure servers and encrypted communications
• Access controls and staff confidentiality obligations
• Regular security monitoring and data protection procedures

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in legislation
• Updates to our services or internal practices
• Website or operational changes

Contact Us

If you have questions or concerns about how your personal data is handled, or wish to exercise any of your rights, please contact:

Data Privacy Enquiries
Ace Contracts (London) Ltd
Email: info@acecontracts.com
Phone: 01245 400 653

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint